If you’re a member of the Radisson Rewards loyalty program, your membership has changed, and you need to take some steps to keep earning points and perks on stays around the world.
The Radisson Rewards loyalty program split into two programs, effective June 2021. If you were already a member of Radisson Rewards, you’re being grandfathered into one of the two programs, depending upon where you live.
Because of these changes, you’ll need to take action to earn points and receive benefits at all of the Radisson properties.
Radisson Rewards program change FAQs
What is the new Radisson Rewards program?
The new program is called Radisson Rewards Americas, with Radisson Rewards operating as a separate program. Radisson Rewards Americas covers properties in the U.S., Canada, Latin America and the Caribbean. Radisson Rewards will now include only properties in Europe, the Middle East, Asia Pacific and Africa.
If you’re a U.S.-based traveler being grandfathered into Radisson Rewards Americas, you must enroll in Radisson Rewards to earn or redeem points at its 550-plus properties in Europe, Africa, Asia Pacific and the Middle East.
As a member of Radisson Rewards Americas, you’ll earn up to 35 points per dollar spent on stays at participating properties. The points you earn at hotels in the Americas will go into your Radisson Rewards Americas account. Once you’ve signed up for the other program, Radisson Rewards, the points you earn staying at properties in Europe, the Middle East, Africa and Asia Pacific will go into your account with that program.
You can transfer up to 1 million points at a time and up to 5 million points per year or 25 transactions, whichever comes first. Points transfer on a 1:1 basis, and while there’s no fee for the transfer, the transfers can take up to 24 hours to post to the receiving account.
Your points will not expire as long as there is activity in your account once every 24 months. You can earn or redeem points to keep your account active, but transferring points also counts as an activity that resets the 24-month clock for either program.
Why is Radisson Rewards changing?
In 2018, Radisson’s parent company was sold to a Chinese company that is controlled by the Shanghai government. To adhere to U.S. privacy regulations, the company was required to separate into two companies to protect consumer information.
The regulations required Radisson to have separate websites, social media channels, apps and loyalty programs, which led to the creation of the new Radisson Rewards program.
How does this change affect Radisson brands?
Combined, Radisson’s rewards programs have over 1,200 properties around the world, spread among nine brands ranging from economy to luxury.
About half of the hotel locations are in the new Radisson Rewards Americas program, while the other half will remain in the legacy hotel loyalty program.
Radisson Rewards Americas
Number of hotels
There are eight brands available in both Radisson loyalty programs.
Country Inn & Suites.
A ninth brand, Prizeotel, operates only in Europe. Members of Radisson Rewards can earn and redeem points for its locations.
What will happen to my existing points balance?
There will be no change in your points balance; your existing points will remain with whichever program you are assigned based on the address in your profile.
Radisson currently has a pause on the expiration of points through the end of 2021, so your points will not expire before the end of the year. Unless the policy is extended, the standard policy that requires points activity every 24 months will apply.
How does this affect my Radisson credit card rewards?
If you have a Radisson Rewards credit card from U.S. Bank, the points you earn will go into your Radisson Rewards Americas account.
How is the Radisson Rewards award chart changing?
Radisson is also making changes to the Radisson Rewards award chart. Instead of dividing properties into seven point-price categories, the revised chart has just five categories. Redemption amounts will increase in increments of 15,000 points, starting with Category 1 redemptions of 15,000 points per night and maxing out at 75,000 points per night for a Category 5 redemption.
The legacy Radisson Rewards program offers a “family room” award that costs 25% more points than a standard room. Radisson Rewards Americas offers discounted redemptions as RewardSaver rooms, available for 33% fewer points than standard rooms.
Radisson Rewards Award Chart
Radisson Rewards Americas Award Chart
What steps should current Radisson Rewards members take?
If you travel only in your home region …
You do not need to do anything to keep earning Radisson points on stays in your home region. Your account will automatically be transitioned to one program or the other based on the address within your profile. You will continue earning points at participating hotels in that region.
If you travel outside your region …
To earn or redeem points at hotels outside of your region, you must create a new account in the other Radisson loyalty program.
You’ll receive a new member number when you sign up. Remember to use the same name and email address on both accounts so that you can easily transfer points back and forth between the two programs.
If you have elite status with Radisson Rewards …
After you’ve created your new account, call customer service and request a status match. You’ll receive an automatic match of your legacy Radisson Rewards elite status.
If you have an existing reservation …
Radisson’s award chart is also changing, which means it’s possible the points price of your existing reservations has gone down. Review your reservations to see if you can save points on your upcoming travel.
While you are locked in at a lower price on more expensive reservations, you can cancel and rebook travel at hotels that went down in price. Alternatively, you can call customer service to ask them to refund the difference.
The bottom line
Radisson Rewards is splitting its loyalty program in two. If you reside in the Americas or the Caribbean, your existing account will automatically become a Radisson Rewards Americas account. However, you’ll need to sign up for a new Radisson Rewards account to earn or redeem points at hotels in Europe, the Middle East, Africa and Asia Pacific.
Once your account is established, you can match your current elite status and transfer points on a 1:1 basis without any fees. Although this new setup is a bit cumbersome, you should not lose any functionality or benefits when staying at any of the 1,200-plus Radisson locations around the world.
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